Privacy Policy

Welcome to Winspirit Casino, a Canadian brand dedicated to offer an exciting and safe online gaming environment. At Winspirit, we value your privacy and are committed to safeguarding your personal data. When you access and use our website, mobile apps, and any other services Winspirit (“Winspirit,” “we,” “us,” or “our”) provides (collectively, the “Services”), this Privacy Policy describes how we gather, use, disclose, and protect your personal information.

You accept the terms of this Privacy Policy by using or accessing our Services. Please refrain from using our Services should you disagree with the policies outlined above.

1. Our Dedication to Your Privacy

Being a Canadian brand, Winspirit Casino follows the Personal Information Protection and Electronic Documents Act (PIPEDA) as well as other relevant provincial privacy laws where we conduct business. We pledge openness, responsibility, and careful management of your personal data.

2. Data We Get

To offer and enhance our Services, we compile a range of data including:

• Personal Information You Provide Directly: You provide this to us when you register an account, make a deposit or withdrawal, take part in a promotion, call customer support, or otherwise engage with our Services. This can comprise:
  • Complete Name
  • Date of Birth
  • Email address (such as for customer service: winspiritpromocanada.com)
  • Mailing Address
  • Phone Number
  • Payment Information (e.g., credit card data, e-wallet information – albeit we do not save whole payment card numbers on our computers)
  • Identification issued by governments (such as passports or driver’s licenses) for anti-money laundering (AML) and identity verification needs.
  • Financial data as mandated by legal requirements (e.g., source of funds, bank statements).
• Automatically Collected Information: Should you access and use our Services, we could automatically gather specific data on your device and usage patterns. This could entail:
  • IP Address
  • Browser Type and Version
  • Operating System
  • Device identifiers, sometimes known as unique device IDs
  • Referral URLs for Referrals
  • Pages You View and Time Invested on Our Site
  • Clicks, interactions, and game play past performance
  • Geolocation data—with your permission, if necessary based on device settings.
• Information from Third Parties: Third-party service providers—identity verification services, fraud prevention agencies, payment processors—may give information about you to help us to comply with legal and regulatory requirements and improve the security of our Services.

3. How We Use Your Data

Our gathered data serves several uses, including:

• To Manage and Offer Our Services:
  • Making and running your account.
  • Processing your withdrawals and deposits.
  • Letting you take part in events and games.
  • Answering questions and provide consumer help.
  • Noting your account, transactions, and service updates and corresponding with you.
• For Fraud Prevention and Security:
  • To follow legal and regulatory criteria (e.g., Know Your Customer – KYC, Anti-Money Laundering – AML), confirm your age and identify.
  • Spotting, stopping, and looking into criminal or dishonest behaviour.
  • Safeguarding our systems and services’ integrity and security.
• To Maximize and Customize Your Experience:
  • Examining consumption trends can help us improve our general user experience, game choice, and website architecture.
  • Customizing offers and material depending on your tastes and playing style.
  • Investigating and developing fresh ideas for services and features.
• For Marketing and Promotional Purposes: Where allowed by law and based on your contact preferences, we may forward to you promotional offers, bonuses, and information about new games or features that might be of interest. You always have the option to opt out of getting marketing communications.
  • Running contests, questionnaires, and other kind of advertising campaigns.
• To Fulfill Legal and Regulatory Obligations:
  • Complying with applicable laws, rules, and industry standards—including those pertaining to responsible gambling, anti-money laundering, and data security.
  • Answering legal requests made by police enforcement and government agencies.

4. How We Disclose Your Data

In the following situations we might forward your data to third parties:

• Service Providers: We contract reputable outside service providers to do tasks on our behalf like payment processing, identity validation, fraud avoidance, IT support, customer service, and marketing. Contractually bound to safeguard your data and use it only for the uses for which it was supplied, these service providers are.
• Regulatory Bodies and Law Enforcement: When mandated by law, regulation, or court order, or to assist in investigations into illegal activity, we may provide your information to law enforcement, government authorities, and regulatory bodies.
• Affiliates and Business Partners: Provided they follow similar privacy standards, we may share information with our affiliates and trusted business partners for uses compatible with this Privacy Policy, including delivering joint promotions or services.
• Business Transfers: Should a merger, acquisition, reorganization, bankruptcy, or sale of all or a part of our assets, your information could be transferred in line with that transaction. We will let you know by email and/or a prominent notice on our website of any changes in ownership or uses of your personal information as well as any options you might have regarding your personal information.
• With Your Consent: Should we obtain your express permission to do so, we could forward your data to third parties.

5. Data Retention

We keep your personal data for as long as required to meet the needs for which it was gathered, including those of fulfilling any legal, accounting, or reporting obligations. Usually, this covers the length of time your account is active and for a period following legal requirements (e.g., for AML purposes). Your personal data will be safely disposed of in line with our data retention rules and relevant legislation when it becomes unnecessary.

6. Your Rights on Privacy

Winspirit Casino respects your rights about your personal information as a Canadian brand running under PIPEDA and other pertinent privacy regulations. You have the entitlement to:

• Access Your Information: Get access to the personal data we keep about you.
• Rectify Your Information: Ask that we fix any erroneous or lacking personal information we currently have about you.
• Withdraw Consent: Where we use your consent to handle your personal data, you are free to revoke that consent at any point. This will not change the lawfulness of processing predicated on consent prior to its withdrawal.
• Object to Processing: Object to the handling of your personal data in some specific situations.
• Request Erasure (“Right to Be Forgotten”): Subject to legal and regulatory retention requirements, ask for the deletion or erasure of your personal information where there is no compelling justification for its ongoing processing.
• Complain: Should you feel your privacy rights have been infringed, file a complaint with the pertinent privacy commissioner or regulating body.

Please email us at winspiritpromocanada.com to exercise any of these rights. To assist us to validate your identity and handle your request, we could need particular information from you.

7. Cybersecurity of Data

Strong technical and organizational security policies used by Winspirit Casino guard your personal data from illegal access, use, disclosure, modification, or destruction. Among these actions are:

• Encryption: SSL, or Secure Socket Layer, technology encrypts data during transit.
• Access Controls: Restraining access to personal data to just authorized staff alone.
• Regular Security Audits: Penetration testing and frequent security audits help to ensure that.
• Firewalls: Using firewalls helps us to guard our system from illegal access.
• Employee Training: Teaching our staff about confidentiality and data protection best practices.

Although we work to safeguard your personal data, no electronic storage system or method of transmission across the internet is absolutely safe. We cannot thus promise its perfect security.

8. Data Transfers Across Borders

Being an online service, Winspirit Casino could make use of data centres and service providers housed outside of Canada. Your personal data might so be sent to, kept, and handled in nations where data protection regulations might vary from those in Canada. Through contractual provisions or other legally acknowledged systems, we make sure your personal data gets a comparable degree of security as it would in Canada when we move it abroad.

9. Children’s Privacy

Our Services are not meant for anyone under the age of majority in their particular Canadian province or territory. We never intentionally gather personal information from kids. Should we learn that we have gathered personal data from a minor, we will act to immediately erase that information.

10. Changes to This Privacy Policy

Periodically, we might alter our Privacy Policy to reflect changes in our procedures, regulatory requirements, or technology developments. Posting the revised policy on our website and changing the “Last Updated” date will let you know of any material updates. Review this Privacy Policy often to keep updated about how we are safeguarding your data.

11. Get in Touch Here

Should you have any questions, complaints, or requests about our Privacy Policy or our privacy procedures, kindly contact our Privacy Officer at:

Email: winspiritpromocanada.com

We promise to fairly and swiftly address any issues you might have.